General FAQs

What if I have more questions or need assistance with my general banking needs?

How do I open a savings or checking account with Idaho First Bank?

How do I make deposits into my accounts?

How do I report a lost or stolen debit card?

What happens if I forgot my User ID and password?

Do you offer overdraft protection for all types of accounts?

Can I link my accounting software with Online Banking?

How do I avoid Email fraud?

What do you mean by a phony Web site?

How can I avoid Web and Email site scams?

What is Mobile Banking?
Are there risks with Mobile Banking?
How do I make Mobile Banking safer?




What if I have more questions or need assistance with my general banking needs?

For more information on Idaho First Bank and our banking options call us at (866) 634-2760, or come and visit us at one of our Idaho First Bank locations.


How do I open a savings or checking account with Idaho First Bank?

Simple. Stop by any one of our locations with at least two forms of identification, a current mailing address, and a start-up deposit. We’ll have you going in no time. If you have questions prior to visiting you can give us a call at (866) 634-2760.


 How do I make deposits into my accounts?

You can deposit funds into your accounts using our ATM network, online, or in person at one of our Idaho First Bank locations. You can also make deposits into any US Bank ATM or Bank of The Cascades through the Moneypass network. These funds will be available on the next business banking day. We also offer Bank to Bank transfers that will move funds electronically from your accounts at other banks to your accounts at Idaho First Bank or in the reverse if needed. And while your on the move use our Go Dough product on your mobile device.


 How do I report a lost or stolen debit card?

To report a lost or stolen Debit Card during regular business hours please contact our main branch at 208-634-1000. If you need to report your debit card lost or stolen after regular business hours please contact our after hours HotCard number at 866-546-8273.


 What happens if I forgot my User ID and password?

Contact our Main office at 208-634-1000 for a reset.


 Do you offer overdraft protection for all types of accounts?

This depends on the particular account. If you are afraid you might overdraw funds then you’ll want to look into our Safeguard Line of Credit option and see if it’s available for the particular account type. Overdraft protection is a great way to protect you from having to pay any unnecessary finance charges.


 Can I link my accounting software with Online Banking?

Of course! This is the beauty of our technologically-driven world. We encourage you to register all of your accounts online to make overseeing your funds easier and faster.


 How do I avoid Email fraud?

Email and Web site fraud, often referred to as “phishing,” “carding,” or “spoofing.” Phishing is a criminal sending you an email request that appears to be from a business with which you normally deal with–for example, the Bank, an Internet service provider (ISP), online payment service. These emails instruct you to “update” or “validate” your information, including account information, Social Security number, passwords and other sensitive information via email, or by directing you to a phony Web site that looks like the legitimate business.


By complying with the email instructions, you unknowingly provide this information–not to a legitimate company–but to the thief.


The information is then used to transfer money, make payments, and commit other illegal acts. Email scams may also carry worms or viruses that can further harm you by dropping potentially damaging viruses onto your computer system.


 What do you mean by a phony Web site?

Many times email fraud schemes will also include a phony Web page or Web site that is similar to that of a legitimate company, using a URL address that is similar to that of the reputable business. For example, the address of the phony Web site or Web page may use a common misspelling of the company’s name or may add a word, symbol or number before or after the name. Even if you do not receive an email directing you to such a site, you may accidentally mistype the address of a legitimate site in your browser and end up on the phony site. The criminal’s hope is that you will continue to conduct your online transactions as usual, entering personal information, account numbers, and passwords.


 How can I avoid Web and Email site scams?

We continue to provide security controls to protect your information; you can help protect yourself and your accounts by following these guidelines:

The safest approach is to immediately delete email from unknown sources, before opening the email.

Avoid clicking on any links in unsolicited email, particularly emails that ask (either directly or by pointing to a Web site) for personal, financial, or identity information. Instead, directly type the Web site destination into your browser or use a trusted bookmark to verify the site or to log into your account directly.

Inspect the company logo, if used in the email or the linked Web site, and compare it to that used on the legitimate Web site of that company. Be suspicious of emails or Web sites if the logo is distorted or looks as if it has been stretched.

If you receive an email that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, do not reply or click on the link in the email. Instead, contact the company cited in the email using a telephone number or Web site address you know to be genuine.

Reporting Suspicious or Fraudulent Activity Involving Your Idaho First Bank Account If you receive a suspicious message that appears to be coming from Idaho First Bank, or discover a potentially phony Idaho First Bank site, please let us know by calling (208) 634-1000 or emailing us at reportphish@idahofirstbank.com . We take these incidents seriously and work with our internal investigations team and law enforcement agencies to investigate them.

If you suspect fraudulent activity related to your account(s), please contact us immediately.

Call (208) 634-1000



What is Mobile Banking?

Just as the name implies, Mobile Banking is a system that allows customers of a financial institution to conduct financial transactions through a mobile device such as a mobile phone, a personal digital assistant or a computer tablet.

In general, there are three ways mobile banking can provide this convenient access to your accounts:

Mobile app – Some banks may offer a special “app” (a software application designed for a specific purpose), allowing you to log into your accounts and conduct business.

Mobile web browser – This allows you to login to your account through the internet using your phone’s browser and internet connection.

SMS/text – You can set up text alerts or text your bank for information about your accounts.


Are there risks with Mobile Banking?

As with other forms of online banking, mobile banking has some inherent risks. But these can be minimized using some common sense precautions (see “How do I make Mobile Banking safer?”). A major factor contributing to the risk of mobile banking is the failure to treat a cell phone or tablet like a computer Consider the following:

As much as 36% of users don’t even lock their devices with a simple PIN or password. 

Few consumers have any form of anti-malware software on their mobile devices and, with little consideration for security, many are willing to download apps from virtually any source.

Because they are mobile, cell phones and tablets are regularly used on public networks, which are inherently less secure.

Making matters worse, customers are far more likely to lose a mobile phone than a laptop.

If your mobile is lost or stolen, you could fall prey to identity theft and account hijacking. And beyond accessing your online accounts, thieves can access other saved passwords and sensitive information. (To guard against this, explore one of the many security apps that will erase the device’s content remotely.)


How do I make Mobile Banking safer?

The good news is that you can protect your information and your device by taking a few simple precautions, just as you would on your computer.

Don’t get phished – Avoid clicking on links in text messages or emails, since these links may lead to malicious websites or downloads.

Don’t save login information on your mobile device, especially to online banking or e-commerce sites.

Have a pass-code on your device and set it to auto-lock after a certain period of time.

Before downloading any app, make sure it is from a known provider, then read the app’s privacy policy to make sure that it is not sharing your personal information.